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BARTON HILLS MEDICAL GROUP

3


BARTON HILLS MEDICAL GROUP

Whitehorse Vale

Barton Hills

LUTON

LU3 4AD



Tel: 01582 490087

Fax: 01582 499640




3 BARTON HILLS MEDICAL GROUP WHITEHORSE VALE BARTON HILLS

Dr Maria Stratford

Dr A Siddique


Secretary’s Direct Line:

01582 499642



Dr P C Wakefield e










MINUTES – PPG MEETING


HELD WED 11th MARCH 2015


Staff Present: Angie Ashpool, Debbie Guy, Di McDonald, Dawn Burns, Clare Hopkins, Lorraine Bryan, Demi Page


Patient Group

Reps Joyce Downing, Bob Field, Hilda Davies, Audrey Bongers, Jill Dickson, Phil Turner, Maureen Gay, Clifford Riordon, Karen Walduck, Dorothy Isaacs


Introduction & Welcome:

AA opened the meeting by thanking all for coming and personal introductions were made.


Key Objectives

AA explained that the key objectives of having a PPG was to ensure that patient views were heard and listened to and that patients’ had input in any decision making with regard to NHS services provided by Barton Hills Medical Group.


“You Said We Did” update

AA reviewed the outcomes of the issues defined in previous patient feedback as follows:


Problems with telephones

The American voice on the telephone system has now been removed.


Concerns were still raised regarding getting through on the phones for an appointment. AA mentioned there are 3 receptionists on duty to take the calls and problems are experienced due to the high volume of calls.


Patients are encouraged to book on-line where possible to help alleviate the demand on the phones.


Triaging Telephone calls


Debbie Guy, our Nurse Practitioner is scheduled to attend training this year. DG will be playing a key role in triaging telephone calls when it is implemented. More thought does still need to be given to the process involved. Feedback from surgeries who offer this service is good.





Availability of appointments


Concerns were discussed regarding availability of appointments.


It was queried why there has been a change in the period of time from roughly 2 weeks to nearly 4 weeks for an appointment when booking ahead. AA explained that this was largely due to the fact that 2/3rds of the appointments are now released on the day so as a consequence there is a reduced number of appointments available to book in advance. It was agreed by the attendees that this was a good balance as more appointments available on the day is the most beneficial to patients.


Attendees still felt the service provided by the surgery was good and recognized that all surgeries were experiencing problems due to budget constraints. The surgery is not in a financial position to hire additional GP’s. Much discussion took place regarding ideas for increasing available funds, use of empty rooms etc.


CQC Report


AA reported that the surgery was very pleased with the outcome of the report. The overall ranking was GOOD. There are four rankings used to report outcome of the CQC; outstanding, good, needs improvement, inadequate.


Some key areas highlighted for actioning were:


Consultation about health services


Luton CCG had requested practices distribute an information leaflet to all PPG members. Anyone wishing to take part can do so by contacting Michele Marvin – details provided on the consent form.


New GP Registrar


AA mentioned that we are hoping to get another new GP Registrar (Training GP) shortly so this will help to increase the number of available appointments.


Our current GP Registrar, Dr. Sangeetha Sivasambu, joined the surgery in December 2014.


April 4th Opening


AA reported that the surgery will be open on Saturday 4th April on request of NHS England to help alleviate demand on A&E over the Easter period.


The strategy for handling appointments on that day was discussed and it was agreed that it should be a walk-in clinic if the goal is to prevent patients from attending A&E. i.e. not appointments booked in advance. It was agreed that notices advertising the service should be on display in the surgery a few days in advance. AA will also send text messages to patients to make them aware and ensure the website is updated as appropriate. (AA has since ascertained that practices are obliged to allow some appointments to be pre booked.)


NHS England End of Year Report Sign off


This is a report required by NHS England on a yearly basis. It has been prepared by AA and requires sign off from the PPG. Bob Field to view draft copy and let AA know if any changes are required before agreeing sign off. It also will appear on the website for general review.



PPG Committee


Bob Field and Phil Turner attend the Luton wide CCG meetings. In the last meeting on 27th January, the role of the PPG was discussed. There are surgeries with more active PPG groups, taking a stronger role in understanding patient needs, and acting as the conduit between surgery and CCG. They hold regular meetings, sometimes inviting guest speakers, and help to take the onus off the surgery from having to organize and chair the PPG meetings.


Bob Field proposed that our PPG take on a stronger role and elect a chair, vice-chair and secretary.


It was agreed that this sounded a good way forward and the following attendees were elected on a temporary basis until the forum is up and running and roles can be re-discussed if need be:


Chair – Bob Field, Vice-chair Phil Turner, Secretary- Jill Dickson


Bob Field will draft an update to be issued to all PPG members and asked for a list of contact details.

Action: CHO to send to Bob Field.


It was proposed and agreed to hold the next PPG meeting on Thursday 9th April at 6.30 pm. Meetings will be scheduled bi-monthly in sync with the CCG meetings. Bob Field mentioned that two members of the Lea vale PPG which has been up and running for some-time are willing to attend the meeting to provide guidance and tips for effective PPG activities.

Action: BF to invite them to the meeting on 9th April.


The meeting closed at 2.30pm and all were thanked for attending.


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