Melbourne car park accreditation scheme
Victoria Police and City of Melbourne
Every off-street car park in the municipality will receive information about the City of Melbourne Car Park Accreditation Scheme. To be involved in the scheme simply follow the process outlined below.
Step One: Documentation for the accreditation process
Documentation required for the accreditation can be downloaded from the City of Melbourne1. This information will explain the accreditation process and get you started in making improvements to prepare for the accreditation process.
Step Two: read through all documentation carefully
Step Three: Self assessment Checklist - how would you rate your car park?
Undertake a self assessment of your facility using the self assessment checklist.
If required, use the improvement tips incorporated in the guidelines to assist in improving your facility and operations.
Step Four: register your interest
To register your interest in participating in the accreditation scheme or to find out more information contact City of Melbourne on 9658 9658.
Step Five: Discuss the results and rating
Once the audit has been completed the assessment team will make an appointment with you to discuss the results.
Where appropriate, all car parks will be provided with feedback to assist in making future improvements to achieve higher level accreditation.
Car parks that achieve accreditation will receive materials to promote their facility as a City of Melbourne Accredited Car Park.
The City of Melbourne established a car park accreditation scheme to raise the standard of safety in car parks. The scheme also recognises and rewards both responsible practice and improvements to operational management promoting safety and security of car parks and their patrons.
The City of Melbourne Car Park Accreditation Scheme is a joint initiative of the City of Melbourne and Victoria Police, developed in consultation with car park operators.
The scheme is one of a range of initiatives currently being implemented by the City of Melbourne to promote safe transport to and from the city.
City of Melbourne Car Park Accreditation Scheme – at a glance
City of Melbourne Car Park Accreditation Scheme Guidelines
Self-assessment checklist
The guidelines provide information about safety and good management standards including:
emergency management
staff and customer service
value added services
physical environment amenity
The car park self-assessment checklist will help you to assess your own car park and identify any needs for improvement.
It is important to involve all of your staff in the accreditation process by alerting them to the guidelines and encouraging their participation.
The City of Melbourne Car Park Accreditation Scheme requires a demonstrated commitment to the safety and security of customers and their property through the maintenance of specific safety standards.
Only car parks which clearly demonstrate a commitment to the safety and security of customers and their property will be accredited.
Car parks will be assessed by an independent team using specific safety criteria. Commitment to safety will be rated on a star basis.
Table 1 – Rating system for City of Melbourne Car Park Accreditation Scheme
Rating |
Description |
Five stars |
Superior safety and security conditions supported by value added services |
Four stars |
Very good to excellent safety and security conditions |
Three stars |
Satisfactory safety and security conditions |
Two stars |
Needs improvement |
One star |
Needs significant improvement |
Accreditation is undertaken every three years to recognise continuous improvement and maintenance of the safety standards achieved.
Every off-street car park in the City of Melbourne is eligible to participate in the accreditation and involvement is voluntary.
Participating car parks will be assessed by a team of representatives from:
City of Melbourne; and
Victoria Police Crime Prevention Unit.
The safety of car parks has been identified as a significant issue affecting public perception of safety in the city. Making improvements to your car park will provide you with the following benefits:
free advice and assistance from the City of Melbourne and Victoria Police on how to improve your operations
improved safety and security practice within your car park
raised staff awareness of safety and security
raised participation of your staff in processes to improve safety and security within your car park
improved safety for your customers while in your premises
overall reduction of crime related costs, for example repair of property damage and graffiti removal
improved customer confidence and repeat custom
opportunity for you to promote your business as an accredited car park
promotional material for prominent display in your premises to advertise your accreditation to customers
inclusion in the City of Melbourne’s accredited car park advertising initiatives
Do you have a question for the City of Melbourne? Call and speak to us.
Amharic: Phone 03 9280 0716
Cantonese: Phone 03 9280 0717
Greek: Phone 03 9280 0718
Bahasa Indonesia (Indonesian): Phone 03 9280 0719
Italian: Phone 03 9280 0720
Mandarin: Phone 03 9280 0721
Somali: Phone 03 9280 0722
Spanish: Phone 03 9280 0723
Turkish: Phone 03 9280 0724
Vietnamese: Phone 03 9280 0725
All other languages: Phone 03 9280 0726
© City of Melbourne
January 2009
PO Box 1603
Melbourne Victoria 3001
Phone (03) 9658 9658
TTY (03) 9658 9461
Email [email protected]
Website2
This is a publication of Melbourne City Council.
1 www.melbourne.vic.gov.au
APPLYING FOR A ROLE WITH THE CITY OF MELBOURNE
BE PART OF THE CITY OF MELBOURNE CHRISTMAS MARKETING
BUILDING PERMIT REGISTER 2018 CITY OF MELBOURNE REFERENCE
Tags: accreditation scheme, your accreditation, police, accreditation, melbourne, scheme, victoria