10 years implementation, upgrade, support, training, and project management experience with Oracle Applications, primarily financial modules, CRM and reports.
Completed on time, on budget, with high client satisfaction, 8 full cycle Oracle Applications implementations, 4 full upgrades, and two CRM implementations.
Extensive accounting and tax experience (CPA) in multiple industries, startup to SEC.
Hands-on, project management and supervisory systems experience.
2002 – Present: Oracle Applications Consultant & Project Manager
Verint Systems Inc., Melville, NY (2007-08)
Finance lead for global business process reengineering project, assessment and recommendations for process and systems, including:
Automated revenue recognition in accordance with GAAP, SOP 97-2 and VSOE
Improved revenue projections and financial reporting automation
Researched and advised client regarding additional functionality provided by R12
Documented existing order management to cash (OTC) cycles within Oracle, and legacy systems, for integration of newly acquired business segment.
Analyzed legacy multi-org setup issues, with recommendations to optimize setups for current business structure, including implementation of Oracle HRMS.
Assess and recommend global systems, and process improvements, for fixed assets, income tax provisions, billing, and inter-company accounting.
Riverbed Technologies, SF, CA (2007)
Production support for post-implementation, publicly held, high-growth start-up.
Designed and prepared management reports (FSG), including budget implementation.
Enhanced setups and supervised reports development for GL, AR, FA and AP modules.
Supported enhanced order management setups and inventory cost management.
Implemented (3) sets of tax books in Fixed Assets, and Lockbox in Accounts Receivable.
Designed and completed training for business users for AR, AP, Fixed Assets and FSG’s
Trained newly hired application support personnel without prior Oracle experience.
Managed technical resources for Discoverer reports development.
Advent Software, SF, CA (2006)
Managed production support and enhancements for 50 users in public company.
Key liaison between Finance and IT; prioritized projects and supervised 3 developers.
Reduced outstanding support ticket queue from over 285 to fewer than 20 issues in 10 months.
Completed enhancement requests including:
- iExpense rollout
- Purchasing workflow modification,
- New GL segment (projects),
- AR collections forms modification
- Revenue reports
- Inventory master analysis
- Fixed asset reporting
- AP analysis of cash by GL account
- Deferred revenue analysis
- Sales compensation process documentation
- Sales tax integration with Vertex
- Ad hoc reporting using Hyperion Intelligence - AR lockbox processing
- AP electronic signatures and bank setups
- AR/OM setup revisions and testing
- GL allocations, translations, consolidations
MasTec, Inc., Coral Gables, FL
Migrated management reports suite for Oracle data warehouse implementation.
Prepared written report with recommendations for data remediation, applications modifications, and re-engineering major financial business processes.
Mercury Interactive, Mountain View, CA
Documented legacy processes, designed and documented automated business process for
SOX compliant user access controls for 12 applications.
Developed revenue analysis from custom billing application for reporting and S-1 filing.
Supported Sarbanes-Oxley audit, testing and documentation, including Hyperion integration.
2000 – 2002 Appshop, Fremont CA (acquired by ATT) Implementation, hosting and support for 70 new Oracle clients, servicing 1200+ end users, over 20 modules.
DIRECTOR – Planning & Tools, Oracle ERP/CRM Customer Support
Designed and developed CRM reports for customer service metrics and global support response for 1000+ monthly support issues.
Devised and implemented support strategy reducing issue backlog by 65%.
Supervised implementation of internal Oracle CRM, including service and web-facing iSupport modules, integrated with 3rd party call center (inc. ACD & IVR).
Created contract administration function and audit process, resulting in 10% proposed annual revenue increase. Initiated project accounting & margin analysis by customer.
Monitored, analyzed and advised CFO regarding contract delivery, work in progress, professional & technical services billing, credit & collection.
ACCOUNT MANAGER – Oracle ERP/CRM Systems Managed support, analysis, reports and additional professional services to multiple Oracle Applications customers.
SENIOR CONSULTANT – Advised customers’ CFO and IT directors to assess accounting systems needs, gap analysis, project ROI, costing, and implementation planning.
1998 – 2000 FutureNext Consulting, Inc. Oracle Financials implementations and upgrades.
SENIOR FINANCIAL CONSULTANT – Implemented all financials modules, including discovery, scope, testing, debugging, reports, data conversion, training, supervision, documentation, closing and go-live support, for eight (8) successful Oracle clients.
Fixed assets implemented for Thomas Weisel Partners, LLC
Subject matter expert – AR upgrade (10.7 to 11.03) Oracle Corporation
Designed chart of accounts, financial statements for online B2C merchant Wine.com
Planned and setup AP & fixed assets implementation, for B2B distributor Chemdex.com
Implemented AR module for technical printing house. George Lithograph
Implemented fixed assets and accounts receivable for public high manufacturer Echelon
Implemented general ledger for closely held professional services organization.
Previous Accounting and Systems Experience:
Pixar Animation Studios – Oracle Implementation and Accounting
Synergistic Computer Solutions – Oracle Accounting Systems Implementation
City Park/SFO Airporter – Assistant Controller, Systems
Equitable Financial Cos. – Registered Representative
Schuchardt Software Systems – Controller
Wordstar International – Tax Manager
Arthur Andersen & Co – Senior Tax Accountant
UC BERKELEY – Bachelor of Science (with Honors) Haas School of Business
Emphasis in Accounting and Applied Economics
Certified Public Accountant (CPA) – CALIFORNIA
Michael Daley, CPA – page 2 of 2
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