B RANKSOMEWOOD HEALTHCARE CENTRE PERSON SPECIFICATION RECEPTIONIST – NINE

ESSENTIAL

DESIRABLE

ASSESSED

Qualifications

Minimum GCSE in English and Maths (C grade or above)

IT Literate and good keyboard skills

Application Form

EXPERIENCE

Communicating with service users in a tactful and sensitive manner

At least 12 months experience in an Reception environment

Experience of communicating with patients in a health care environment

Application Form

At Interview

SKILLS

An understanding, acceptance and adherence to the need for strict confidentiality

Excellent communication skills including verbal/written and interpersonal skills

Commitment to follow Practice procedure

Ability to deal with people of diverse backgrounds

Attention to detail

Ability to work under pressure

Understanding of general practice

Knowledge of Microsoft Office

Internet email and general IT knowledge

Knowledge/experience of EMIS Web

Application Form

At Interview

PERSONAL QUALITIES

Resilient, flexible and adaptable

Ability to work as part of a team

Able to plan own workload and manage competing priorities

Positive Outlook

Demonstrates sound judgement to resolve enquiries

Able to work on own initiative with minimum direct supervision

Positive approach to new ideas

Committed to the principal and application of equal opportunities

The ability to be firm without being aggressive

At Interview