NOTIFICATION OF QUALITY OF CARE OR SAFETY ISSUES
Eastern State Hospital is committed to providing quality care to those we serve in a safe environment.
Individuals receiving care, families, staff, and the general public are encouraged to notify the administration of this hospital of any concerns related to care and safety by calling the following numbers:
Directors Office: 757-253-5241
Patient Safety Officer: 757-253-4225
Individuals we serve and staff also have the right to notify the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) regarding any quality of care or safety issues by:
E-mail – mailto:[email protected]
Fax:- Office of Quality Monitoring
(630) 792-5636
Mail: Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, Il. 60181
(800) 994-6610 for questions on how to file a complaint
There will be no retribution against anyone who reports an actual or potential safety risk. We encourage you to first notify Hospital Administration by calling the above numbers. Immediate reporting will allow us to investigate your concerns quickly and take corrective action as needed.
Reporting does not however, preclude you from notifying the JCAHO. Reporting quality of care or safety issues to the JCAHO is non-retaliatory.
Providing your name and number is helpful should there be a need for additional information. If you desire not to identify yourself, please provide us with enough information regarding your concerns so we can complete a thorough investigation.
Thank you for your cooperation.
_______________________
John M. Favret
Hospital Director
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