NETTLEBED SURGERY K84015 201314 AUDIT OF DISPENSING SERVICES BACKGROUND

NETTLEBED SURGERY K84015 201314 AUDIT OF DISPENSING SERVICES BACKGROUND
NETTLEBED SURGERY MEDICAL TRUST CHARITY NUMBER 1102619 NETTLEBED SURGERY



Nettlebed Surgery

Nettlebed Surgery

K84015

201314

Audit of Dispensing Services



Background.

Nettlebed surgery undertakes to complete the DSQS for 201314

As part of the scheme, it is required that an audit of dispensing services is undertaken.

The audit of dispensing services should include arrangement to assess the nature and quality of advice provided to patient as part of the dispensing service.


Method.

103 patient surveys distributed and replies were received from 103patients.


The following dispensing survey form was used:-



Nettlebed Surgery


Dispensary Survey -- 201314

Thank you for helping us improve our patient care. Please answer the following questions and place the completed questionnaire in the box provided. Confidentiality will be maintained at all times.


Excellent

Very Good

Good

Average

Poor





























  1. The courtesy and professionalism of the dispensers is …

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  1. The quality of advice given by the dispensers is ..

-------------------------------------------

  1. Confidentiality at the Dispensary is


--------------------------------------------

  1. The ease of ordering repeat prescriptions is ..

--------------------------------------------

  1. The time between ordering and collecting repeat prescriptions is ..



Please add any other positive comments or constructive criticism that will help us improve dispensing services:

Thank You





Results


103 Surveys were distributed with 103 replies – please note comments in the final paragraph.



Question 1

The courtesy and professionalism of the dispensers is:


FIGURES IN BRACKETS ARE 201213


91% Excellent ( 86%)

7% Very Good (16%)

2% Good (1%)


Question 2

The quality of advice given by the dispensery is:

81% Excellent (77%)

18% Very Good (20%)

1% Good (3%)


Question 3

Confidentiality at the dispensary is:

84% Excellent (85%)

15% Very Good (13%)

1% Average (2%)


Question 4

The ease of ordering repeat prescriptions is:

88% Excellent (81%)

9% Very Good (16%)

3% Good (1%)


Question 5

The time between ordering and collecting repeat prescriptions is:

80% Excellent (63%)

18% Very Good (32%)

2% Good (5%)


Comments – All comments have been replicated below.


Thank you

Have had no problems at all, very helpful all the time.

Excellent

It cannot be improved!

Always courteous

Always excellent advice by the dispenser

Brilliant confidentiality

Brilliant ease of ordering repeat prescriptions

Excellent time between ordering and collecting repeat prescriptions.

Could not wish for a better service anywhere

Please do not change a thing

Thank you for a wonderful service to our community

I often remember I need more drugs in morning when x takes them and then have forgotten by 11!!!!

Service in this surgery is as always 2nd to None! Thank you

Everything super!

Presume confidentiality but don’t know.

It is a pleasure to have the opportunity to indicate how much I value your dispensing services. If only you could be cloned.

As we have said many times – we are extremely lucky to be registered with such an excellent surgery and dispensary.



Discussion and circulation of Dispensary Services Audit.


The Audit was circulated to all members of staff of Nettlebed surgery – both clinical and non clinical and subsequently discussed.


Overall the audit demonstrates an extremely high level of satisfaction with the dispensary, the services offered and the advice given by the dispenser. Our aim is to maintain this high standard and we will be reauditing our services in 2014/15 using the same audit pro-forma questions for comparison.










3

DSQS Audit of dispensing services Dr Lisa Silver December 2013






Tags: 201314 audit, -- 201314, services, dispensing, k84015, nettlebed, surgery, background, 201314, audit