AIRPORTS AUTHORITY RFP 118C025 – DIGITAL DISPLAY IMPLEMENTATION AND

AIR CARGO FIGURES FOR THE MAIN UK FREIGHT AIRPORTS
AIRPORT PRIVATIZATION AND THE RELUCTANCE OF US AIRPORTS TO
AIRPORTS AIRPORTS ARE DIVIDED INTO LANDSIDE AND AIRSIDE AREAS

AIRPORTS AUTHORITY RFP 118C025 – DIGITAL DISPLAY IMPLEMENTATION AND
AMERICA’S MOST NEEDED GENERAL AVIATION AIRPORTS INITIATIVE INTRODUCTION THERE’S
FREE AND NON DISCRIMINATORY ACCESS TO AIRPORTS A PROPOSAL

PAST PERFORMANCE QUESTIONNAIRE

Airports Authority RFP 1-18-C025 – Digital Display Implementation and Operation Support


Past Performance Questionnaire: The past performance questionnaire must be independently completed by the offeror’s client references. Offerors are responsible for ensuring that their client references complete this questionnaire and submit it via email directly to the Airports Authority at: [email protected] with “Questionnaire for RFP 1-18-C025” in the subject line, NO LATER THAN THE DUE DATE AND TIME OF THE SOLICITATION.

AIRPORTS AUTHORITY RFP 118C025 – DIGITAL DISPLAY IMPLEMENTATION AND


[INSERT AGENCY/COMPANY NAME] PAST PERFORMANCE QUESTIONNAIRE

1. Contractor Name:

Role on Project: (Prime/Subcontractor):

2. Contract Number:

3. Contractor Address:

4. Contract Type:

____Firm Fixed Price

____T&M/LH

____Cost Reimbursement

____Other (Please Specify)______________

5. Agency/Company Name:

6. Agency/Company POC/Phone/Email:



7. Period of Performance:


8. Dollar Amount at Award: $______________

Annual Amount: $_____________________

Total Dollar Value with Mods:$___________

9. Title of Contract:

10. Description of Contract Service/Scope of Contract:








11. Complexity of Work: Difficult: ____ Moderate: ____ Routine: _____

NOTE: Please use adjectival ratings for items A – C and E – G below.
Item D uses a numerical ratings scale 1 to 5. Ratings guidelines are provided on pages 4 & 5.

12. Subject Area

13. Comments (Attach additional sheets, if necessary.)

14. Rating

A. Quality of Work


PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS EXCEPTIONAL OR UNSATIFACTORY









B. Personnel – Knowledge, Skills and Abilities


PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS EXCEPTIONAL OR UNSATIFACTORY







C. Cost/Budget Control


PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS EXCEPTIONAL OR UNSATIFACTORY









D. Customer Satisfaction


PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS “5” (highest) OR “1” (lowest)








(1 – 5)

E. Timeliness of Performance/ Deliverables

PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS EXCEPTIONAL OR UNSATIFACTORY









F. Business Relations


PLEASE PROVIDE COMMENTS, PARTICULARLY IF RATING ASSIGNED IS EXCEPTIONAL OR UNSATIFACTORY









G. Overall Performance

PLEASE PROVIDE COMMENTS, PARTICULARLY IF ASSIGNED RATING IS EXCEPTIONAL OR UNSATISFACTORY



















15. Would you select this contractor again? Please explain.

(Attach additional sheet if necessary.)








16. Name and title of individual who completed this questionnaire:


17. Date:


Past Performance Rating Guidelines


Summarize contractor performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.

Ratings

Quality of Work/

Personnel Capabilities


-Compliance w/contract requirements

-Accuracy of reports

-Appropriateness of personnel

-Technical excellence


Cost/Budget Control



-Within budget

-Current, accurate, complete billings

-Relationship of

negotiated costs to

actual

-Cost efficiencies

-Change orders issued

Customer Satisfaction



Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation.


On a scale of 1-5 (5 being the highest) please rate and describe your level of satisfaction with the contractor’s performance.


5 - Very satisfied


4 - Somewhat satisfied


3 - Neither satisfied nor dissatisfied


2 -Somewhat dissatisfied


1 - Very dissatisfied


Timeliness of Services/Deliverables

-Met interim milestones

-Reliable

-Responsive to technical direction

-Completed on time

Business Relations



-Effective management

-Business like correspondence

-Responsive to contract requirements

-Prompt notification of problems

-Reasonable/

cooperative

-Flexible

-Pro-active


Unsatisfactory

Nonconformance's

are comprising the achievement of contract requirements

Cost issues are comprising performance


Delays are compromising achievement of contract requirements

Response is not effective



Marginal

Nonconformance's require major agency resources to ensure achievement of contract requirements

Cost issues require major agency resources to ensure achievement of contract requirements


Delays require major agency resources to ensure achievement of contract requirements

Response is marginally effective

Satisfactory

Nonconformance's

do not impact achievement of contract requirements

Cost issues

do not impact achievement of contract requirements


Delays do not impact achievement of contract requirements

Response is usually effective

Very Good

There are no quality problems/issues, and the contractor has substantially exceeded the contract performance requirements without commensurate additional costs to the Government

There are no cost management issues and the Contractor has exceeded the contract requirements, achieving cost savings to the Government.



There are no delays

Response to inquiries and/or technical, service, administrative issues are effective.


Exceptional

The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".


The contractor has demonstrated an exceptional performance. It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".



The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".


The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".



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