DEMIS O’CONNELL
N : Russian.
M: 0556855021 .
V: Residence.
L : Dubai .
BD: 23-4-92.
Personal Profile : Adaptable in all situations with 10 years expertise in customer service field.
Objective: Willing to join an interesting Company with disciplined and organized Team. To make CLIENTS HAPPY using my developing skills and abilities at new place. Engaged in career grows.
Experiences:
August2016-February2020 , Emirates Airline Group UAE, DNATA.
Roles: Customer Service Agent. Responsibilities:
I fulfilled boarding and disembarkation procedures, (achieved 2 awards per year).
Confirmed Check in, boarding for airport operations Land side & Air side. (Accepted 50-100 passengers a day. )
Ensured Customer Satisfaction & safety, security of passengers. (Children always wanted to come for the baggage conveyor. I rescued many of them by talking to Parents. Once Supervisor and Duty Officer noticing about that, I was awarded by Leaders as appreciation letter about great work. And they shared right briefings to the Team.)
2014-2016(June). Department Stores in Dubai Mall / Galleries Lafayette .
Kids fashion. Roles: Sales Advisor. Responsibilities:
Achieved monthly target in a proportion of 80 /20%. (Goods and consignment items, Personal target 40k-80k aed a month).
Completed yearly goal in strategic way. Increased company revenue.
Ensured correct information to our customers about 23 brands. Knew range of prices, discounts, ages for children, materials made, stocks etc.
Participated in every 6 month inventories for the old collection. And every 3 month for the new one. Saved company time and money.
Made merchandising, replenishments & refreshing outfits of manikins in order to increase profits.
Creation to be safe fantastic work atmosphere and introducing amazing Client satisfaction.
2012-2014(March)- Atlantis The Palm/Dubai.
Roles: Imperial Club Agent & Lobby Host. Responsibilities: Gave 100% of efforts to make People HAPPY!
Promotion: Imperial Club Agent starting officially from 1-10-13.
Part time works, while studying in Greece(2009)
I looked after prestige restaurant in Glyfada. Tasks: stewarding, restaurant grooming, kitchen helper and supervise small team of 5 people.
Weekend part time task: cleaning cars, houses in Voula & Bouncer in clubs.
Education: IT Direction & Business
1998-2006 Ukraine College of Education. Disciplined work ethic learning of standard school program.
2006-2008 Military College, basic physical practice.
2009-2012 International Greek School, Athens. Achieved exceptional marks with an opening for further university studies in Greece, excellent reading and writing English, including all exact sciences with computer trend. Marks 75/ 100 %.
Personality: Fast learner, sports lover, communicative, focused, positive & disciplined, free adaptable, responsible, superior and make people feel appreciated for themselves first of all.
Trainings: Aviation systems: Check in, Boarding and Transfer desk.
Galleries Lafayette: Exclusive information about our brands.
Atlantis the palm: Responsive service, exceptional service, positive attitude, engaging service, service recovery, effective communication, opera, Microsoft, fish philosophy.
Diplomas:
Academy of financial trading , cabin crew, digital marketing ,Self defense(Wing Chun).
Skills:
Self development, reading, fitness & self defense, computer skill, Linguistic.
Aviation Systems :
Sita, Fly, Sabre, Dmacs
Languages:
Fluent: English, Russian , Greek, Ukrainian.
Basic: Spanish, Arabic, German, Polish, Chez Republic.
References: AAvailable on request.
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