ABSTRACT THIS STUDY AIMS TO DETERMINE THE QUALITY OF

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This study aims to determine the quality of public services in the Lengkong District Office of Bandung City. This research method is descriptive research with a qualitative approach. Qualitative descriptive research is a research that aims to describe and describe events and phenomena that occur in the field and present data systematically, factually, and accurately about the facts or phenomena that occur in the field. Data collection is done by observation, interview, and documentation techniques.

Researchers used source triangulation to check the validity of research data. Data analysis in this study uses three components consisting of data reduction, data presentation, and conclusion drawing.The results of this study indicate that the quality of public services in the Lengkong District Office of Bandung City has been applied to the dimensions of Tangibility, Realiability, Responsiveness, Assurance and Emphaty along with its indicators.

However, there are several indicators that have not been carried out in accordance with the wishes of the community, including the inconvenience of theservice place including incomplete facilities and infrastructure, employee appearance,accuracy and reliability of employees, and unsecured time guarantee.




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