REPUBLIC OF THE PHILIPPINES PIKIT WATER DISTRICT PIKIT

FOR CANDOR • DRYDEN • GEORGE JUNIOR REPUBLIC
VELEPOSLANIŠTVO REPUBLIKE SLOVENIJE EMBASSY OF THE REPUBLIC OF
(DÁLE TÉŽ JEN „OBJEDNÁVKA“) TMOBILE CZECH REPUBLIC AS TOMÍČKOVA

(TRANSLATION) POSITION PAPER OF THE PEOPLE’S REPUBLIC OF CHINA
+REPUBLICA BOLIVARIANA DE VENEZUELA UNIVERSIDAD DE ORIENTE NUCLEO DE
0 REPUBLIC OF SOUTH AFRICA CANVAS 2 IN THE

January 9, 2001

REPUBLIC OF THE PHILIPPINES PIKIT WATER DISTRICT PIKIT Republic Of The Philippines

PIKIT WATER DISTRICT

Pikit, Cotabato

Cellphone No.: 0922 - 8068859

REPUBLIC OF THE PHILIPPINES PIKIT WATER DISTRICT PIKIT

CITIZENS CHARTER

Reconnection of WATER Service Connection

STEP

CLIENT/ CUSTOMER

SERVICE PROVIDER

REQUIREMENTS

FEES

DURATION OF

ACTIVITY

PERSON

RESPONSIBLE

Inquire outstanding balance to the Posting/Billing clerk.

Present the Breakdown of outstanding balance to the cashier.

Billing/Posting clerk looks for the outstanding in the ledger and write the breakdown.

Cashier receives the payment and issue O/R to the customer.

The plumber prepares the documents needed.

CSA records the documents.

General Manager approves/signs the documents.

Plumber reconnect the service connection

Breakdown of outstanding balance from Billing/Posting clerk

Payments.

Outstanding balance + P50.00 reconnection fee

5 min.

3 min.

30 min. – 1 hour

Mildred G. Dugasan

Melchie A. Gabica

Edgar F. Alejo/

Alex P. Salcedo

Mildred G. Dugasan

Max V. Boado

Edgar F. Alejo/ Armando O. Asuncion/

Alex P. Salcedo

INSTALLATION OF NEW WATER SERVICE CONNECTION

STEP

CLIENT/ CUSTOMER

SERVICE PROVIDER

REQUIREMENTS

FEES

DURATION OF

ACTIVITY

PERSON

RESPONSIBLE

Inquire fees, requirements & procedures.

Submit the filled up SAC to the CSA.

Pay required amount to the cashier.

Present OR to the Plumber for Installation

Briefing the customer on the policies, rules & regulations.

CSA verify/check the SAC of the customer.

CSA informs the customer for the fees required.

Cashier receives payment and issue O/R to customer.

Plumbers inspect & estimate materials needed.

Plumber prepares necessary documents.

SAC record the documents

General Manager sign / approve the documents.

Plumber install the new service connection

Customer fill up the and sign the Service Application Contract

Application fee of P2,200 and P150/

outlet for labor charge.

15 minutes

3 minutes

5 minutes

30 minutes-

1 hour

15 minutes

5 minutes

3 minutes

1 hour – up

Mildred G. Dugasan

Melchie A. Gabica

Edgar F. Alejo /

Alex P. Salcedo/

Armando O. Asuncion

Edgar F. Alejo/

Alex P. Salcedo/

Armando O. Asuncion

Mildred G. Dugasan

Max V. Boado

Edgar F. Alejo/

Alex P. Salcedo/

Armando O. Asuncion

REPAIR OF LEAKAGES

STEP

CLIENT/ CUSTOMER

SERVICE PROVIDER

REQUIREMENTS

FEES

DURATION OF

ACTIVITY

PERSON

RESPONSIBLE

Report leakage/s to the CSA

Buy the necessary materials estimated by the plumber.

Inform the plumber if estimated materials are already bought.

CSA records the reported leakage to the logbook

CSA inform the plumber of the leakage.

Plumbers inspect the leakage and estimate the plumbing materials needed.

Plumber prepares the necessary documents.

SAC record the documents.

General Manager signs / approves the document/s.

Plumbers repair the leakage.

2 minutes

30 minutes

15 minutes

5 minutes

3 minutes

1 hour - up

Mildred G. Dugasan

Edgar F. Alejo /

Alex P. Salcedo/

Armando O. Asuncin

Edgar F. Alejo/

Alex P. Salcedo

Mildred G. Dugasan

Max V. Boado

Edgar F. Alejo/

Alex P. Salcedo/ Armando O. Asuncion

PAYMENTS OF WATER BILLS

STEP

CLIENT/ CUSTOMER

SERVICE PROVIDER

REQUIREMENTS

FEES

DURATION OF

ACTIVITY

PERSON

RESPONSIBLE

Paying with Billing Notice

If YES, Present your billing Notice to the Cashier

If NO, give your account name to the cashier

Give payment to the Cashier

Receive and check the OR and count your money before leaving.

Cashier receives Billing Notice and look for the copy which is the OR.

Cashier will look for the copy of your water bill then inform you the amount of your bill.

Cashier receives payments then issue OR.

Amount indicated in your bill.

3 min.

5 min.

2 minutes

Melchie A. Gabica

PROCEDURE FOR FILLING OF COMPLAINTS ON LEAKAGES:

Step 1: Inform the person in-charge at the complaints desk about your complaint.

Step 2: The person in-charge at the complaints desk will write your complaint at the service request form (SR Form) for your signature. (Proof of your request.)

Step 3: The person in-charge at the complaints desk will write your complaint at the bulletin board.

Step 4: The Plumber inspect/check your complaint and estimate materials needed for their action to your complaint or request.

Step 5: The plumber will inform you of the amount of the labor to be paid at Pikit Water District Office.

Note: Mainline leakages are first priority.

PROCEDURE FOR FILLING OF COMPLAINTS ON METER READING:

Step 1: Inform the person in-charge at the complaints desk about your complaint reading.

Step 2: The person in-charge at the complaints desk will inform the billing/posting clerk about the complaint reading.

Step 3: The Billing/Posting clerk will counter check the meter reading booklet if the encoded reading is correct.

Step 4: If the encoded reading is correct, the billing/posting clerk will request the assigned meter reader for actual reading.

Step 5: If found out that the reading is wrong, the billing/posting clerk will correct your bill.

Note: You may opt to wait for your corrected bill or the meter reader will deliver it to you.

0 REPUBLICA DE CHILE MINISTERIO DE DEFENSA NACIONAL SUBSECRETARIA
0 REPUBLICA DE CHILE MINISTERIO DE SALUD DPTO ASESORIA
03211 REPUBLIKA E KOSOVËS REPUBLIKA KOSOVA REPUBLIC OF

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