PARKVIEW SURGERY PRG MINUTES OF MEETING ON NOVEMBER 10TH

NO 3 2018 30 JANUARY 2018 ENNIS ROAD PARKVIEW
PARKVIEW DENTAL POLICIES FOR INSURED PATIENTS ONLY OUR OFFICE
PARKVIEW SURGERY PRG MINUTES OF MEETING ON NOVEMBER 10TH

TUTORING IS A PRIVILEGE! REPRESENTING PARKVIEW HIGH SCHOOL AS

Parkview Surgery

PARKVIEW SURGERY PRG

Minutes of Meeting on November 10^th 2016

Chaired by: Trish Cullen

Secretary: Anita Hargreaves

Members Present: Rachael Kilburn, Sharon Taylor, Anita Hargreaves, Trish Cullen, Don Holloway, Emma Goodall, Don Lowden, Jean Darbyshire, Maria Bell, Dorothy Gains, Eddie Hopkin

Apologies: Christine Smith

Welcome and introductions

New members, Maria Bell and Dorothy Gains were welcomed

Actions from previous meeting

Leaflets were handed pout during flu day and as a result 15 people expressed a willingness to join the PRG, - 11 as virtual members and 4 as attending members.
See Item 9 of the agenda
The editor of the surgery website is Trish. More information from the PRG is required.
No further Dementia meetings have been held

Friends and Family

800 responses were received during the month of September. There was a big push on asking patients at flu clinics. The cumulative total for the year so far is that 96.5% of patients were likely or extremely likely to recommend the practice to family and friends.

Surgery Updates/ Staff changes

Carole Wilson is the new receptionist
Amy Baggott is an apprentice in reception

The practice is still trying to recruit permanent doctors

5. Feedback from CQC Inspection

The report will state that the practice is given a Good rating and received good across all areas. It will be published online in about a month’s time. There were 24 comments from patients. PRG members were interviewed.

6. Review of PRG

Anita will circulate the Terms of Reference and Mission Statement to all PRG members, for consideration at the next meeting. All members are asked to read and make suggestions if alterations are necessary. This will be a main topic for discussion at the next meeting. Rachael suggested that the PRG Mission Statement and the Surgery Mission Statement should be worded in a similar way.

7. Quality Access Scheme

Counselling appointments started in October. There are 4 appointments a week and each patient will have between 6 and 10 sessions

Rachael clarified the issue of Peer review. This is for all clinicians to ensure that all tests that can be done prior to referral, have been done and to ensure that all clinicians are handling patients and referring in a similar manner. The aim is to achieve a uniformed approach, with fewer variations, between clinicians across North Kirklees.

8. Update on new improvements

“Hello my name is” – each surgery door displays the name of the practitioner.

This has been very effective

Dementia café. This was successful and more will be held
A Carers Count Day has been arranged (See next item)

9. Carers Count

A carers meeting has been arranged for 24^th November at 2pm. This will be run by Ann Marie from Carers Count and any member of the PRG may attend. Don Holloway will be our official representative. Ann Marie will also talk to surgery staff. Carole Wilson is to be the Carer’s Champion for the practice.

10. Any other business

Jean reported an issue regarding her forgotten medication whilst away from home. The surgery has now ensured that the procedure is known by staff.
Local chemists are providing patients with information about the changes to prescription arrangements, whereby they will be issued by the surgery and not the chemists. All 4 local practices are doing the same.

11. Actions to be taken

Rachael will put an item about the Electronic Prescription Service on the next newsletter and website for patients who forget to take their medication away with them.
Rachael will email Anita the documents for Terms of Reference and the Mission Statement. Anita will send these out with the minutes of this meeting
Rachael will send a link to the PDF of the CQC Report to Anita, when the report is published and she will send it out to members.

Time and date of next meeting

2^nd February 2017 at 2pm.

Tags: meeting on, next meeting, november, parkview, meeting, surgery, minutes