North West Choose Well Survey
We would be really grateful if you could spare us a few minutes of your time, to help us to develop an NHS campaign for people in the North West. We want to understand how and why people in the North West use NHS services, so that the NHS can better communicate information about the range of NHS services available to them – and to test whether the messages from our Choose Well campaign are reaching local people.
This survey is designed and run by NHS teams in the North West. If you would like any more information, please contact [email protected]
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If you or a family member had a minor illness or injury (for example a sore throat, backache, cough or cold), which is the first NHS service you would use for advice and treatment? (Please select one answer)
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Y/N |
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Y/N |
Pharmacy |
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Minor Injuries Unit |
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GP/Doctor |
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Look for advice on the internet |
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Phone NHS Direct or look on their website |
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Dial 999 |
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NHS Walk-in Centre |
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Go to A&E |
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Urgent Care Centre |
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None of the above, I would look after myself |
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Other, please state below
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If your first choice service was unavailable, which other NHS service would you contact next? (Please select one answer)
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Y/N |
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Y/N |
Pharmacy |
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Minor Injuries Unit |
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GP/Doctor |
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Look for advice on the internet |
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Phone NHS Direct or look on their website |
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Dial 999 |
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NHS Walk-in Centre |
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Go to A&E |
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Urgent Care Centre |
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None of the above, I would look after myself |
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Other, please state below
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If you are a parent or carer for children under 16 years of age, please complete questions 3 & 4. Otherwise go straight to question 5.
Which age group are your children in?
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Y/N |
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Y/N |
0 – 4 years |
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10 – 13 years |
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5 – 9 years |
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14 – 16 years |
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If your children had a minor illness or injury (for example a temperature, a sore throat, cough or cold, a small cut or a sprain), which is the first NHS service you would use for advice and treatment? (Please select one)
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Y/N |
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Y/N |
Pharmacy |
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Minor Injuries Unit |
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GP/Doctor |
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Look for advice on the internet |
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Phone NHS Direct or look on their website |
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Dial 999 |
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NHS Walk-in Centre |
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Go to A&E |
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Urgent Care Centre |
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None of the above, I would look after myself |
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Other, please state below
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5. If you have selected A&E or 999 in answer to questions 1, 2 or 4 above, please answer this question. Otherwise go straight to question 6. If you have selected A&E or 999 in answer to questions 1, 2 or 4 above, can you tell us why you would make this choice? (Select as many as apply)
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Y/N |
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Y/N |
You will receive the best quality care and advice |
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You know that you are guaranteed to be treated |
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You will be seen quicker than any other service |
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The A&E is closest to where you live |
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You do not know where else to go |
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In the past your GP sent you to your A&E or told you to call 999 |
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You would have chosen a GP, but are not registered with one |
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In the past you were told to go to A&E or to call 999 by another health service, e.g. pharmacy/NHS Direct |
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You would have chosen a GP, but it is difficult to get an appointment |
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Other, please state below
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Which of the following services do you currently use your local pharmacist store for? (Select as many as apply)
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Y/N |
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Y/N |
Picking up a prescription |
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Advice if your child has a high temperature |
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Advice and treatment for a headache |
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Advice and treatment for backache and other aches & pains |
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Advice and treatment for an upset stomach |
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Advice and treatment for a urine infection |
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Advice and treatment for treating coughs, colds & flu |
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Contraceptive advice |
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Other, please state below
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Did you know that your local pharmacist store provides a confidential consultation area?
Yes/No |
Did you know that your local pharmacist can offer you confidential advice and treatment without an appointment?
Yes/No |
Would you consider using your local pharmacist for any of the following? (Select as many as apply)
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Y/N |
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Y/N |
Contraceptive advice |
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Advice if your child has a high temperature |
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Advice and treatment for a headache |
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Advice and treatment for backache and other aches & pains |
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Advice and treatment for an upset stomach |
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Advice and treatment for a urine infection |
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Advice and treatment for treating coughs, colds & flu |
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Other, please state below
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Do you know where to find information about late night and weekend opening hours for your local pharmacist?
Yes/No |
Choose Well is an NHS campaign that aims to help people in the North West to understand which NHS service to use if they need fast and effective treatment for minor illnesses and ailments; and how to use 999 and A&E services appropriately.
Have you heard of the Choose Well campaign?
Yes/No |
If yes go to Q 12; if no go to Q 13
Where have you seen or heard about the Choose Well campaign? (Select as many as apply)
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Y/N |
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Y/N |
Local newspaper |
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Local news websites |
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PCT website |
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Community radio |
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Local radio |
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Life Channel (GP TV) |
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Bus advert |
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Leaflet |
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Signs on ambulances |
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Other posters |
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Word of mouth (someone mentioned it to you) |
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Other, please state below
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Have you heard any of the following messages? Tick as many as appropriate.
The number of people using A&E and 999 services is continuing to rise |
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One out of every four people who go to A&E could have either treated themselves at home, or used another local NHS service |
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You can get three free text messages, with details of your three nearest pharmacies by texting ‘pharmacy’ to 64746 |
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Your local pharmacy provides expert, convenient advice and treatment for minor ailments |
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A&E and 999 services are for life-threatening and serious conditions such as heart-attacks, strokes, breathing problems and serious accidents |
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Get the right NHS treatment |
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As a result of seeing these messages, if you or a member of your family has a minor illness or ailment are you less likely or more likely to use the following services (please select as appropriate).
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Less Likely |
More Likely |
Your local pharmacy |
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Your local GP |
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NHS Walk-in Centre or similar service |
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Minor Injuries Unit |
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Urgent Care Centre |
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NHS Direct |
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NHS Choices Website |
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A&E |
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999 |
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To help us to get our campaign right, it would be really helpful if you could give us some information about yourself.
Which age group do you fall in to?
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Y/N |
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Y/N |
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Y/N |
16 - 19 |
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40 - 49 |
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70 - 79 |
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20 - 29 |
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50 - 59 |
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80 - 89 |
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30 - 39 |
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60 - 69 |
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90+ |
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Gender – please delete as appropriate
Male
Female
Please could you tell us the first part of your postcode e.g. M22 or SK6
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Ethnicity
Please can you select the group that best describes your ethnic background
White |
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Y/N |
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Y/N |
English/Welsh/Scottish/Northern Irish/British |
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Irish |
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Gypsy or Traveller |
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Other, please give details |
Mixed/Multiple Ethnic Groups |
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Y/N |
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Y/N |
White and Black Caribbean |
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White and Asian |
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White and Black African |
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Other, please give details |
Asian/Asian British |
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Y/N |
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Y/N |
Indian |
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Bangladeshi |
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Pakistani |
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Chinese |
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Other, please give details |
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Black/African/Caribbean/Black British |
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Y/N |
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Y/N |
African |
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Caribbean |
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Other, please give details |
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Other Ethnic |
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Y/N |
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Y/N |
Arab |
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Other, please give details |
Thank you for your time - we really appreciate your help. If you are willing to help us to develop this project further, please fill in your contact details below
Name |
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Address |
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Tel. No. |
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Email address |
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Please return your completed survey by Friday 31 December to:
By post
Communications Team
FREEPOST
NHS North West
4th Floor
3 Piccadilly Place
Manchester
M1 3BN
Or by email to [email protected]
100 NORTH SENATE AVENUE ROOM N642 INDIANAPOLIS INDIANA 46204
11 UNIVERSITY OF NORTH CAROLINA AT WILMINGTON SCHOOL OF
113 NORTHERN CENTRAL AMERICAN CERAMIC UNITS AND THE LAND
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