MTR FACILITIES FOR PASSENGERS WITH DISABILITIES ‘NEW AND IMPROVED

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MTR

MTR Facilities for Passengers with Disabilities

‘New and improved facilities mean better service for all our customers’

We are striving to improve access and facilities for all our passengers - not only those with disabilities, but the elderly, people traveling with babies or small children, and those who need step-free access. We are making improvements to many of our existing stations, and all our future lines will incorporate easy access facilities.

Facilities for Visually Impaired Passengers

TACTILE GUIDE PATHS are installed at all stations (except Racecourse) and Light Rail Stops.

MODIFICATION OF OBSTRUCTIONS such as litter bins, payphones and fare maps making them more easily detectable to cane users has been completed in all stations.

ESCALATOR AUDIBLE WARNING SIGNALS are installed in all stations to help passengers locate escalators at platform and/or concourse level, and identify the running direction of the escalator.

PLATFORM TACTILE YELLOW LINES are installed in all stations without Platform Screen Doors.

TACTILE STATION LAYOUT MAPS are installed at the following stations:

Airport Express – Kowloon, Airport and AsiaWorld-Expo

Disney-land Resort Line – Sunny Bay

East Rail Line – All stations

Island Line – Wan Chai, Causeway Bay, Tin Hau, Fortress Hill, Tai Koo, Shau Kei Wan, Heng Fa Chuen and Chai Wan

Kwun Tong Line – Shek Kip Mei, Kowloon Tong, Lok Fu, Wong Tai Sin, Diamond Hill, Choi Hung, Kowloon Bay, Ngau Tau Kok and Kwun Tong

Ma On Shan Line – All stations

Tseung Kwan O Line – All stations

Tsuen Wan Line – Jordan, Mong Kok, Prince Edward, Mei Foo, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan

Tung Chun Line – Kowloon and Olympic

West Rail Line – All stations

An AUDIBLE DEVICE in the exit gate that is reached by the tactile guide path for providing audible Octopus Card readings are installed in the following stations:

Airport Express – All stations

Disneyland Resort Line – All stations

East Rail Line – All stations (except Racecourse station)

Island Line – All stations

Kwun Tong Line – All stations

Ma On Shan Line – All stations

Tseung Kwan O Line – All stations

Tsuen Wan Line – All stations

Tung Chung Line – All stations

West Rail Line – All stations

BRAILLE plates have been installed on Ticket Issuing Machines (not Light Rail) and Add Value Machines, and in public toilets, lifts in certain stations and Platform Card Processors at Light Rail stops.

COLOUR CONTRAST GRAB POLES are provided inside the compartments of trains.

A BUZZER sounds when the train door is closing.

COLOUR CONTRAST INTER-CAR BARRIERS are fitted between train carriages to prevent passengers stepping on to the track between train carriages.

Facilities for Hearing Impaired Passengers

INDUCTION LOOPS to assist hearing aid users are installed at all Customer Service Centres, Ticket Offices and selected payphones.

INFORMATION CARDS to facilitate communication between staff and passengers are available at all Customer Service Centers (except Light Rail stops).

PASSENGER INFORMATION DISPLAY SYSTEMS are installed at the entrances, concourses and platforms of stations.

FLASHING SYSTEM MAPS showing the location and direction of the train are installed on trains on Island Line, Kwun Tong Line, Tseung Kwan O Line and Tsuen Wan Line.

ACTIVE LINE DIAGRAMS are installed in Airport Express and Tung Chung Line trains.

ON TRAIN INFORMATION

INFOPANELS display next station information and operational messages in the following trains:

East Rail Line, Island Line, Kwun Tong Line, Ma On Shan Line, Tseung Kwan O Line, Tsuen Wan Line and Light Rail.

LCD INFOPANELS display next station information and operational messages in the following trains:

Airport Express Line.

NEWSLINE EXPRESS screens display the next station and operational messages in the following trains:

East Rail Line, Ma On Shan Line and West Rail Line.

Facilities for Mobility Impaired Passengers

MULTI-PUEPOSE SPACES are provided in all trains.

WIDE GATES allowing wheelchair users and passengers with baby prams / baggage to pass into or out of the paid area without staff assistance are provided at all stations.

PORTABLE RAMPS allowing wheelchair users to move easily between the platform and train are provided at all stations (except Light Rail stops).

DISABLED TOILETS provided in concourse un-paid area in stations of :

Airport Express – All stations (except Airport)

DISABLED TOILETS provided in concourse paid area in stations of :

East Rail Line – All stations (except Racecourse Station)

Ma On Shan Line – All stations

West Rail Line – All stations

Disneyland Resort Line – All stations

DISABLED TOILETS provided in staff area in stations of :

Island Line – All stations

Kwun Tong Line – All stations

Tseung Kwan O Line – All stations

Tsuen Wan Line – All stations

Tung Chung Line – All stations

Note

In stations

We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path.

Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially on the platforms.

On trains

Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3rd door of any of the other train cars.

Station-by-station System Accessibility (alphabetically and in line order)

Stations	Phone No.	Street/Concourse	Concourse/Platform
Airport Express
Hong Kong	2523 3627	Public lift	Public lift
Kowloon	2736 0162	Public lift	Public lift
Tsing Yi	2449 9125	Public lift	Public lift
Airport	2261 0522	Arrivals Hall leads direct to platform using side walkways
AsiaWorld-Expo	2215 3568	Public lift through AsiaWorld-Expo	Public lift
Disney-land Resort Line
Sunny Bay	2983 6961	Ramp at entrance A	Public Lift
Disneyland Resort	2983 6809	Same Level	Public Lift
East Rail Line
Hung Hom	2946 4402	Same level	Public lift
Mong Kok East	2395 5635	Same level	Public lift
Kowloon Tong	2926 7310	Same level / Public lift	Public lift
Tai Wai	2605 9997	Same level	Public lift
Sha Tin	2605 3577	Same level / Ramp	Public lift
Fo Tan	2604 8809	Same level / Public lift	Public lift
Racecourse	2692 2071	-	-
University	2605 9039	Same level / Public lift	Public lift / Ramp
Tai Po Market	2658 7657	Same level	Public lift
Tai Wo	2650 7097	External lift through Tai Wo Shopping Centre	Same level / Public lift
Fanling	2676 1716	Same level	Public lift
Sheung Shui	2673 0769	Same level	Public lift
Lo Wu	2673 5406	Same level / Lift with staff assistance	Public lift
Lok Ma Chau	3404 6007	Same level / Lift with staff assistance	Public lift
Island Line
Sheung Wan	2921 6700	Wheelchair Ai d (maximum loading is 200kg) with staff assistance through entrance A1 for exit & E4 for entry	Public lift
Central	2921 2710	Public Lift	Public lift
Admiralty	2922 1400	Stair lift at entrance D and A	Public lift
Wan Chai	2923 5026	Public lift	Public lift
Causeway Bay	2923 5031	Public lift	Public lift
Tin Hau	2922 3740	Stair lift at entrance A1	Public lift
Fortress Hill	2922 3741	Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance B	Public lift
North Point	2922 4750	Public lift	Public lift
Quarry Bay	2922 4751	Ramp at entrance A / Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance C	Public lift
Tai Koo	2922 4752	Public lift & ramp	Public lift
Sai Wan Ho	2922 7760	Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A	Public lift
Shau Kei Wan	2922 7761	Ramp at entrance D1 / Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A3	Public lift
Heng Fa Chuen	2921 5770	External lift (Property) through Paradise Mall	Public lift
Chai Wan	2921 5771	External lift through New Jade Commercial Complex / External lift through footbridge at entrance D	Public lift
Kwun Tong Line
Shek Kip Mei	2928 2300	Stair lift access with staff assistance at entrance C	Public lift
Kowloon Tong	2926 7310	Public lift / External lift through Festival Walk	Public lift
Lok Fu	2926 7311	Ramp at entrance A	Public lift
Wong Tai Sin	2927 6320	Public lift / Stair lift at entrance C1 / External lift through Lung Cheung Mall	Public lift
Diamond Hill	2927 6321	Stair lift at entrance A1 / Wheelchair Aid (maximum loading is 200kg) with staff assistance through entrance A2	Public lift
Choi Hung	2927 6322	Ramp at entrance C2 & C4	Public lift
Kowloon Bay	2927 4330	Public lift and ramp from Telford Plaza / External Stairlift and lift through footbridge at entrance A	Public lift
Ngau Tau Kok	2927 3340	Ramp at entrance B	Public lift
Kwun Tong	2927 3341	Public lift / External lift through apm	Public lift
Lam Tin	2927 7350	Ramp at entrance C	Public lift
Light Rail
Pui To	2630 2801	Public lift / Ramp	NA
Tuen Mun	2630 2801	Public lift	NA
All other Light Rail stops	2881 8888	Ramp	NA
Ma On Shan Line
Tai Wai	2605 9997	Same level	Public lift
Che Kung Temple	2696 9790	Ramp	Public lift
Sha Tin Wai	2144 5736	Ramp	Public lift
City One	2637 5741	Ramp	Public lift
Shek Mun	2635 4209	Ramp	Public lift
Tai Shui Hang	2630 5125	Public lift	Public lift
Heng On	2630 5954	Ramp / Public Lift	Public lift
Ma On Shan	2630 5903	Same level	Public lift
Wu Kai Sha	2631 6217	Same level	Public lift
Tseung Kwan O Line
Yau Tong	2927 3110	Public Lift / Same level	Public Lift
Tiu Keng Leng	2927 2086	Street level access from drop off area	Public Lift
Tseung Kwan O	2927 2087	Street level access from drop off area	Public Lift
LOHAS Park	2927 2087	Public Lift	Public Lift
Hang Hau	2927 2085	Street level access from drop off area	Public Lift
Po Lam	2927 2700	Ramp at entrance C	On the same level
Tsuen Wan Line
Tsim Sha Tsui	2926 1200	Stair lift at entrance A1 / External lift through iSQUARE at entrance H and R / Public lift at entrance L4	Public lift
Jordon	2926 1201	Public lift at entrance B1 / Stair lift at entrance B2	Public lift
Yau Ma Tei	2928 6210	Stair lift at entrance A1	Public lift
Mong Kok	2928 4220	Public lift	Public lift
Prince Edward	2928 4221	Stair lift at entrance B1	Public lift
Shum Shui Po	2928 7230	Public lift at entrance B1 / Stair lift at entrance A1	Public lift
Cheung Sha Wan	2928 7231	Public lift at entrance A	Public lift
Lai Chi Kok	2928 3040	Stair lift at entrance D1 and D4 / External lift through liberté at entrance D3	Public lift
Mei Foo	2928 3041	Public lift	Public lift
Lai King	2928 3042	Public lift	Public lift
Kwai Fong	2920 2050	Ramp at entrance D	Public lift
Kwai Hing	2920 2051	Ramp at entrances B & C / External lift through footbridge	Public lift
Tai Wo Hau	2920 3566	Public lift	Public lift
Tsuen Wan	2920 3560	Ramp at entrance A1 & C / External lift through Luk Yeung Sun Chuen & Nam Fung Centre	Public lift
Tung Chung Line
Hong Kong	2523 3627	Public lift / Same level	Public lift
Kowloon	2736 0162	Public lift / Same level	Public lift
Nam Cheong	2729 7262	Public lift	Public lift
Olympic	2625 9635	Public lift / External lift through Olympian City	Public lift
Lai King	2928 3042	Public lift	Public lift
Tsing Yi	2449 9125	Public lift / External lift through Maritime Square	Public lift
Sunny Bay	2983 6961	Ramp at entrance A	Public Lift
Tung Chung	2109 2516	Ramp at entrance A	Public lift
West Rail Line
East Tsim Sha Tsui	3471 5201	Public lift / External lift through K-11	Public lift
Austin	2314 5201	Public lift	Public lift
Nam Cheong	2624 2801	Public lift	Public lift
Mei Foo	2175 2801	Public lift / Ramp	Public lift
Tsuen Wan West	2252 2801	Public lift	Public lift
Kam Sheung Road	2208 2801	Ramp	Public lift
Yuen Long	2256 2801	Public lift / Ramp / Stair Lift access with staff assistance at entrance F	Public lift
Long Ping	2257 2801	Public lift / Ramp	Public lift
Tin Shui Wai	2296 2801	Public lift / Ramp	Public lift
Siu Hong	2214 2801	Public lift / Ramp	Public lift
Tuen Mun	2630 2801	Public lift / Ramp	Public lift

* Time subject to change.

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