Mobile: +91-7909532282
E-Mail: [email protected]
Current Location: Delhi NCR
An HR Professional offering extensive practice in Overall Talent Management & Development and contribution to the firm’s strategic and operational goals by the provision of a fully integrated and effective Human Resources. |
PROFILE SNAPSHOT
S easoned HR Professional with around 10 years of relevant experience in overall Talent Management & Development. Significant expertise in managing a wide spectrum of HR activities entailing Strategic & New Initiatives, Talent Acquisition, On-boarding & Induction, Employee Engagement, Employee Retention, Employee Relations, L&D, PMS, R&R, OD, HR Automation, Succession Planning, Competency Building, Compensation and Benefits, HRIS, Quality Initiatives & Audits (CMMi, ISO27001, ISO9001:2008, BS7799).
An out-of-the-box thinker committed towards the growth of people within the organization. A planner with experience in setting up new units and administering all related activities.
Identifying Key Result Areas for the processes annually with respect to business operations with inputs from the business heads and monitoring the implementation of these.
Co-ordinate the design, implementation and administration of human resource policies and activities to ensure the availability and effective utilization of human resources for meeting the company's objectives.
Formulating & benchmarking functional best practices to focus on development of abilities to meet present and future goals and mission set by the organization.
Displayed skills and abilities in setting up the complete HR systems, processes and procedures. Demonstrated abilities in implementing innovative methods to bring significant changes in process at all levels.
PROFESSIONAL QUALIFICATIONS
Pursuing Executive Program in HRM from XLRI in collaboration with SHRM.
Certification in Competency Mapping from HRDC, New Delhi.
Completed Diploma in Training & Development (DT&D) from ISTD, Delhi.
Brain bench C Certified Professional.
Completed Higher Diploma in Software Engineering (HDSE) from Aptech Computer Education, Gwalior. (Windows, MS-Office, C, C++, Oracle, D2k, Networking, UNIX, Internet).
Completed Master of Personnel Management & Industrial Relations (MPM&IR), 2 Years Full Time Post Graduate Course from Jiwaji University, Gwalior.
Completed Bachelor of Commerce (B.Com) from Jiwaji University, Gwalior.
Completed Intermediate (10+2), CBSE Board from K.V.No.1, Gwalior.
Completed Metric (10th), CBSE Board from V.K.V, Ghaziabad.
PROFESSIONAL MEMBERSHIPS, PUBLICATIONS & SEMINARS
Individual Life Member of National HRD Network (NHRDN), Delhi Chapter.
Annual Member of Indian Society for Training & Development (ISTD), Delhi Chapter.
3 International and 2 National Research Papers have been published in Journals.
CAREER SYNOPSIS
HR Strategy and Processes - Set Up and Implementation:
Designed Developed and implemented People Management Policies and Processes after benchmarking with the best in the industry and as per company requirements.
Defining and developing Job Descriptions for job roles at all levels pan-india and also global positions, finalization of goals and KRAs at all levels.
Interlocking with other Business owners, HR Functions for support & implementation of processes.
Have a comprehensive Data analysis for attrition in place to identify the pattern and the areas of concern that were impacting the business.
Designing of Role Competency Matrix for each role in the organization.
Designing robust Succession Pipelines and supporting the talent management for the entire organization.
Develop, analyze and manage HR budget. Ensure that HR initiatives are effectively completed on time and within budget.
Creating Metrics that help identify trends and recommend solutions. Publishing HR Dashboards and People Update at regular intervals.
Capacity Planning & Recruitments (Talent Acquisition)
Sourcing of candidates through Head Hunters, Recruitment Consultants Job Portals References Advertisements etc.
Plan for Campus and Off-Campus hire and its implementation.
Negotiation and finalization of Rate Contracts/Agreements with Consultants and Job Portals.
Conducting Interviews, Salary Negotiations, Finalization of Candidates, Background Verification (BGV), Generation of Offer Letters, Appointment Letters, On-Boarding, Preparing Scorecards etc.
Plan for and schedule the Induction events in anticipation of the dates of joining of Individuals. Ensure completion of joining formalities in terms of process steps and documentation. Devising an Induction program based on Organization Missions, Values, Hierarchy, Policies, Technology, Administration Issues, Compensation, etc.
Talent Engagement & Organizational Development
Contributing member of 9 Box Model and Competency Framework Development team.
Successfully standardized process of Performance Improvement Plans (PIP) for marginal performers & confirmation process across.
Facilitation of OD Initiatives like compensation benchmarking, open house, Employee Satisfaction Survey (E-Sat), Initiating online quarterly newsletters, reviving of intranet, exit analysis, suggestion schemes, Introduced 30 day, 60 day and 90 day New Employee Feedback Programme.
Effectively carried out Survey Feedback, Goal Setting, Task Forces and Intergroup Problem Solving etc.
EWS (Early Warning System): Tracking the possible attrition cases and coding them as R/A/G for possibility of attrition.
Actively participated in Implementation of Quality System for successful certification of BS7799, ISO: 27001, ISO 9001:2008 & CMMi.
Devising Retention Plan & Career Growth Path for High Potential employees.
Ensuring effective HR Services deployment, Process compliance & Service delivery as per SLA. Continuous improvement in HR Systems & Processes including HRIS and Payroll System to suit day-to-day requirements.
An enterprising leader with the ability to motivate personnel towards achieving organizational objectives by steering innovative Employee Engagement Activities
Conceptualized and implemented Rewards and Recognition Schemes to keep the employee motivation levels up and bring some fun in the workplace.
Successfully implemented HRM Software Adrenalin, HRIS (ERP-ORION) and work as member of core implementation team.
Anchoring the Employee Help-Desk in order to address employee issues and concerns & monitored the timely resolution of employees’ queries / grievances within the specified TAT. Managing E-Support System (the online helpdesk for query resolution) as per defined SLA.
Organizing Get-togethers (Monthly/Annual) like Fun-Friday; Employee Day; Family Get-togethers; Sports competitions etc.
Corporate Social Responsibility - Blood Donation camps, Computer literacy camps, Philanthropy, Visits to various NGO.
Learning And Development
Identifying training needs across levels through mapping of competencies required for different roles and analysis of the existing level of competencies. Shutting down the deficiencies/gaps.
Developing a Training Calendar and MDP Calendar and implementing the same.
Planning, scheduling and conducting training programmes in consultation with various BU Heads, and also coordinating in the selection of skilled trainers. Conducting external and In-house programmes. Maintaining the training database.
Measuring the Training Effectiveness through proper training evaluation and feedback mechanism.
Performance Management
Designing, implementing and improving a Performance Management System to ensure - role clarity, role feedback, objective performance evaluation, employee development and HR admin (salary, promotions, job rotations, career planning, etc.).
Review and implementation of effective performance appraisal uniformly all across the organization. Defining various roles within the organization as well as skill required at each level. (Job and Role Descriptions).
Managed Goal Setting Exercise.
Compensation & Benefits
To gather and update information about the compensation/salary, employee welfare and incentive schemes with respect to competitor’s vis-à-vis market intelligence. Conduct Salary Benchmarking Exercises.
C&B Operations Management (Recruitment Support, Employee Database Management, C&B Payroll Advice etc.).
Payroll processing and Inputs. Checking of Final Draft, Coordinating with Payroll Agency.
Other HR & Administration
Responsible for personnel functions like On-boarding, , PMS, Leave & Attendance LTA, Separation, Full & Final Settlement, Formulation of Organization Structure, Headcount Analysis, Employee grievance Redressal, Visa Processing, Issuance of Various drafts i.e. Offer Letters, Appointment Letters, Service Agreements, Non-Disclosure Agreement (NDA) etc.
Deftly handling Statutory Compliance Issues pertaining to Shops and Establishment, PF Compliance, Gratuity, Payroll, Contractual staff, Mediclaim Insurance, Payment of Wages, Grievances etc.
Regular maintenance of Guest House/Vehicle and also arranging tie-up with various hotels and transport operations
.
ORGANIZATIONAL EXPERIENCE
Since Aug’09 US Based IT Solution Provider, Gurgaon as Manager HR
(Reporting to AVP HR)
Team Size: 7 Direct Reportees
Significant Achievements:
Got Manager of the Year (2016) Award, Got Employee of the Year (2014) Award, Got Employee of the Quarter (Q3-2012) Award, and Got Bright Spark of the Year (2011) Award. Won the Step Ahead & many on the Spot Awards.
Got Appreciation for Quality initiatives CMMi, ISO27001 and IS0 9000:2008 implementations.
Took initiative to design & develop E-Support System (the online helpdesk for query resolution) & Online E-sat Application with the help of resources on bench.
Successfully introduced EWS (Early Warning System) in the organization to track, monitor and control attrition.
Introduced the Fun Committee ‘Fundriod’ & acted as In-charge for Fun@Work.
Introduced “Connect” and “Social Calendar” for connecting with employees.
Provided functional support in successful implementation of HRM Software ‘ADRENALIN’.
Designed & Developed Learning & Development mechanism right from the scratch.
Proven track record in bringing down the attrition from 28% to 12% by introducing early warning signals and ensuring that people are counseled before they decide to leave us.
Introduced “Touchback Program” – a post Induction program.
Credited with successful introduction of “Employee Referral Programme” which resulted in cost cutting in terms of in hiring and brand building internally.
Reduced staff costs and B&A expenses by 20% during economic slowdown.
Effectively Implemented “Vote for an Idea” tool so as to track process improvement idea’s to closure and ensure best practice sharing within the organization.
A key member of Competency Framework Development Team and 9 Box Model.
Exhibited skills in designing & implementing vehicles for internal communication-process owner for Internal Magazine, “INTER-ACT”.
Increased female headcount from 12% – 31 % in the last 2 year to ensure diversity and be an equal opportunity employer, by various hiring & sourcing processes.
Significant contribution in acquiring 600+ resources in 11 months time as per business requirements.
Successfully started the HR dept from the very inception stage and developed into a fully fledged dept.
Successfully brought down the cost of hire and vendor dependency and Failures in BGV from 16% to 3%.
Introduced Training and Management Development (MDP) Calendar in the organization.
Developed the Employee Handbook and ensured its updating and compliance on regular basis.
Aug’06 – May’09 IT Training Center as Center Head (Family Business in Gwalior)
Team Size: 8 Direct Reportees
Managed the entire Gwalior Centre Operations.
Managed a Team of 8 resources including IT Faculties etc.
Shutdown the center operations in May 2009.
Aug’05 – Aug’06 Fidelity NIS, Chandigarh (earlier Second Foundation) as Assistant Manager HR
(Reported to Head HR)
Team Size: 3 Direct Reportees
Significant Achievements:
Got Star Performer of the Quarter (Q1-2006) Award and spot awards.
Successfully started the HR dept from the very inception stage and developed into a fully fledged dept.
Developed the Employee Handbook and ensured its updating and compliance on regular basis.
Created the Fun Committee ‘Fungama’ & acted as In-charge for Fun@Work.
Introduced HR Connect Programmes like Face to Face with HR, Suggestion Box, and HR Helpdesk etc.
Institutionalized and managed various employee engagement activities.
Introduced Rewards and Recognition Programme.
Spearheaded an intranet based tool to address the queries from employees as per SLA.
Aug’04 – Aug’05 National Dairy Development Board (NDDB), Anand, Gujarat as Deputy Manager HR
(Reported to Sr. Manager HR & Sr. General Manager HR)
Team Size: 1 Direct Reportee
Significant Achievements:
Provided functional support in successful implementation of HRIS (ERP-ORION).
SPOC from corporate for query resolution and interpreting the policy.
Introduced Training Calendar in the organization.
Took initiative in introducing CSR Team.
Pivotal in introducing the concept of group learning through movies.
PREVIOUS EXPERIENCE
Sep’99 – Aug’04 MLB College, Gwalior as Lecturer (on Contract)
(Reported to Professor & HOD)
Teaching students by planning, preparing and presenting lessons.
Preparing exercises, practical assignments for MBA and BBA students.
Setting and marking assignments by assessing students work for internally assessed components.
Planning and organizing day-to-day research activities and resolve procedural problems as appropriate to the timely completion of research objectives.
Fostering healthy learning atmosphere and responding to queries in spontaneous.
Organized Discussion Groups, Presentations, Workshops, Events etc.
TRAININGS ATTENDED
Team Management Attrition Management Training on Metrics Leadership & Team Building Skills. Introduction to CMMi Business Communication Managing Performance Time Management |
High Performance Delivery from HR Professionals; HR as a Business Partner Stress Management Enhance Your Effectiveness through Public Speaking & Personality Development. Training On ESI, PF, Bonus, Gratuity Personnel Functions (OJT) Grievance Handling (ST) |
PERSONAL DETAILS
Father’s Name : Shri M K Bhardwaj
Languages Known : English & Hindi
**References can be provided on request.
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