DRAFT V11 “BRONZE LEVEL” NETWORK SERVICES PROPOSAL APRIL 2004

  CRIMINAL INVESTIGATION POWERS BILL EXPOSURE DRAFT CRIMINAL
NA NA PPM01000 DRAFT PURCHASE ORDER SCOPE OF
PKCS 15 CRYPTOGRAPHIC TOKEN INFORMATION FORMAT STANDARD (DRAFT) 54

3 DRAFT RESOURCES FOR WORKING
4 DRAFT 18 JULY 2000 MRPEDRO SAMPAIO
4 DRAFT RESOLUTION AVIAN INFLUENZA INTERAMERICAN COOPERATION

DRAFT NTS BRONZE LEVEL SERVICES

DRAFT v1.1 “Bronze Level” Network Services Proposal April 2004


Network & Telecommunications Services, ITS

Tad Reynales, Director,

Richard Chew, Network Operations Manager

Jim Warner, Network Planning & Development

Lara Mellegers, Financial Analyst


Background

The Information Technology Transformation Project is projecting a new service delivery system in which those services that are required by 80% of the campus academic and administrative IT users will be bundled together as “Bronze Level” service, for purposes of providing a more customer-facing administrative organization and funding model.

According to the ITTP, “Bronze-level service for faculty and staff would likely cover workstation support, including equipment purchase, software, instructional lab and classroom support, strategic web development support, network, telephone, etc.

According to the IT Vision Report (Dec 2003), “Baseline IT services are characterized by: standards, efficiencies, scalability, common tools, coherence campus-wide, and a predictable funding base”.

Bronze Level Services ($TBD)= not in current network rate

  1. Wired Network Access to Campus Backbone

    1. 10/100 Megabits/second switched Ethernet, delivered to an RJ45 wall jack

    2. guaranteed 10 Megabits; 100 Megabit service where CAT5 cable available

    3. 1 network jack active per user

    4. campus wiring standard =2 data jacks per wall plate

    5. service delivered over copper cable unless distance requires fiber cable

    6. not included: gigabit Ethernet over copper, gigabit Ethernet over fiber

    7. Server connections

      1. 10/100/1000 Ethernet if hosted in an ITS data center

      2. not included: gigabit Ethernet outside ITS data center

  2. Wireless Network Access to Campus Backbone

    1. Sparse wireless network with ~200 access points for UCSC ID holders

    2. Support for 802.11b clients: MS Windows, Mac OSX, select handheld

    3. Not included: Advanced wireless services and support (802.11 a/g, other)

    4. Not included: 2nd phase (add coverage); 3rd phase (continuous roaming)

  3. Remote Access Services

    1. Wide-area network (WAN) links – not presently included in rates

      1. University-owned facilities (Long Marine Lab, Mt. Hamilton, etc)

      2. Leased facilities for administrative or academic staff (several)

      3. Not included – research connections, other?

    2. Campus dial-in modem services – projected sunset in 2006-07

      1. Access rate = 56kbps, standard and express service

      2. Hosted departmental modems

    3. Secure Remote access over Internet connection

      1. VPN access for administrative applications ($TBD)

      2. VPN for general campus network access ($TBD)

      3. Not included: Advanced security and encryption support

  4. Network Address Services

    1. Domain Name Service (DNS)

    2. Dynamic Host Control Protocol (DHCP) service

  5. Network Operations

    1. Campus backbone management and monitoring

    2. 7x24 on-call support for backbone problems ($TBD)

    3. 5x10 daily operations support

    4. moves/adds/changes 3 – 10 working days

    5. network jack problem response – next business day

    6. Core network redundancy and backup power

    7. Not included: redundancy and backup power at edges

  6. Network Security

    1. Firewall support

    2. Internet security support

    3. Privacy and abuse reporting and resolution

    4. Not included: advanced security and encryption

  7. Internet Access and Network Engineering

    1. CENIC statewide network (CalREN-2)

    2. Commodity Internet services, via CENIC ISP

    3. Internet2 (Abilene network) via CENIC POP

  8. Network Planning & Development

    1. Provisioning and traffic engineering

    2. New construction and remodel consulting

    3. Cable plant testing and documentation

    4. New technology and services

  9. Emergency response and disaster recovery

    1. Support for campus public safety services & CamFac

    2. Coordination with other local/state/federal agencies

    3. Coordination with ITS and other campus service providers

    4. UPS and emergency generator for data center (due 2004-05)

    5. Not included: off-site location in case of prolonged outage

  10. In-building wiring – upgrades, remodels, usage changes, wireless network access

    1. Small wiring projects (under $20,000) will be prioritized and funded from an annual pool of $120,000 ($TBD)

    2. Cable closet upgrades and major building wiring upgrades will draw from a reserve created for this purpose, and used to augment other sources that may be available to accomplish building remodels in some 70 buildings. An annual reserve contribution of $240,000 is proposed for this. ($TBD) [Total upgrade costs are estimated to require $12million for 70 buildings.]


5 DRAFT NEW UN REGULATION ON UNIFORM
6 HIGHLY PRELIMINARY DRAFT JUNE 21 2000
DRAFT ACTS 1224 CHURCHES MISSION CHURCH NETWORK


Tags: april 2004, services, network, draft, proposal, april, level”, “bronze