EVALUATING PROCESSES WITHIN THE QUALITY MANAGEMENT SYSTEM WHEN EVALUATING

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EVALUATING PROCESSES WITHIN THE QUALITY MANAGEMENT SYSTEM

Evaluating processes within

the quality management system


When evaluating quality management systems (QMS), there are four basic questions that should be asked in relation to every process being evaluated.

  1. is the process identified and appropriately defined?

  2. Are responsibilities assigned?

  3. Are there procedures implemented and maintained?

  4. Is the process effective in achieving the required results?


The collective answers to the above questions can determine the result of the evaluation. Evaluation of a QMS can vary in scope and encompass a range of activities, such as auditing and reviewing the QMS, and self-assessments.


Process Orientation Requirements:


Managing processes:



After process identifications are complete (which makes visible the inputs and outputs that flow between departments) can be used to:

Cycle Time Concepts – Three levels for any process:


Key questions:


Process improvement questions:


Main ingredients for improvement:


Key Process Review Details






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