OUTPUT SPECIFICATION (1) ACCEPTABLE ON COMPLETION OF TASK UNACCEPTABLE

ACCEPTABLE ON COMPLETION OF TASK

UNACCEPTABLE

ACCEPTABLE BETWEEN CLEANING TASKS

FREQUENCY (within daily window time)

GENERAL

Removal of loose debris.

Free from litter, debris, dust and loose foreign matter.

Build up of litter, debris, dust and loose foreign matter.

Debris arising from usage between cleans.

Once per day

Removal of impacted debris.

Free from impacted debris e.g. chewing gum, labels, etc.

Build up of impacted debris.

Debris arising from usage between cleans.

As required to achieve output

HARD FLOORS

1(a) Spot mop

Dry and free from spillages, removable stains, superficial marks and loose debris.

Build up of spillages, removable stains, superficial marks and loose debris.

Debris and spillages arising from usage between cleans.

Once per day.

1 (b) Full mop

Has uniformed appearance and is dry and free from spillages, removable stains, superficial marks and loose debris.

Build up of spillages, removable stains and superficial marks and loose debris. Having a non-uniform finish.

Debris and spillages arising from usage between cleans.

Toilets, kitchen areas – once per day.

1 (c) Dust control mop

Free from litter, debris, dust and loose foreign matter.

Build up of litter, debris, dust and loose foreign matter.

Debris arising from usage between cleans.

Once per day.

2 Scrub

Dry and free from removable stains, spillages, ingrained dirt, scruff marks and impacted debris. Of uniform appearance.

Build up of removable stains, spillages, ingrained dirt, scruff marks and impacted debris. Of non-uniform appearance.

Debris and scuff marks arising from usage between cleans.

Recess work – once per year.

3 Burnish/polish

Dry and free from removable stains, spillages, scuff marks and debris. Has ever sheen.

Non-uniform appearance, build up of removable stains, spillages, loose debris and scuff marks.

Debris and scuff marks arising from usage between cleans.

Once per week.

ACCEPTABLE ON COMPLETION OF TASK

UNACCEPTABLE

ACCEPTABLE BETWEEN CLEANING TASKS

FREQUENCY (within daily window time)

SOFT FLOORS

1 (a) Spot Clean

Free from visible loose debris, dust, fluff and lint, removable stains and matter.

Build up of removable debris, dust full, lint, stains and matter. Accumulation of the above around soft floor edges and bases of furniture.

Debris arising from usage between cleans.

As required to achieve output specification

1 (b) Full Suction Clean

Free from visible loose debris, dust, fluff and lint. Overall even appearance.

Build up of removable debris, dust, fluff and lint. Accumulation of the above around soft floor edges and bases of furniture.

Debris arising from usage between cleans.

As required to achieve output specification

2 Deep Clean

Free from impacted debris, dust fluff and lint. Overall be right appearance. Free from removable stains. Odour free.

Build up of impacted and loose debris. Removable stains. Unacceptable odour.

Debris arising from usage between clients.

Variation Order/recess agreements

VERTICAL SURFACES AND HIGH LEVEL

1 Dust

Free from visible loose debris, dust and cobwebs.

Build up of loose debris and dust on vertical surfaces and all points of contact with horizontal surfaces.

Debris arising from usage between cleans.

As required to achieve output specification

up to 2m.

2 (a) Damp wipe/spot wash.

Free from impacted debris, dust, cobwebs and removable stains/graffiti.

Build up of impacted debris and dust on vertical surfaces. Removable stains.

Debris, dust and stains arising from usage between cleans.

As required to achieve output specification

up to 2m.

2 (b) Damp wipe/full wash

Free from impacted debris, dust, cobwebs and removable stains/graffiti. Uniform appearance.

Build up of impacted debris and dust on vertical surfaces and at points of contact with horizontal surfaces. Removable stains, smears.

Debris, dust and stains arising from usage between cleans.

Recess work – once per year – (Generally Summer)

ACCEPTABLE ON COMPLETION OF TASK

UNACCEPTABLE

ACCEPTABLE BETWEEN CLEANING TASKS

FREQUENCY (within daily window time)

FURNITURE FIXTURES AND FITTINGS

1 Dust

Free from visible loose debris, dust and cobwebs.

Build up of loose debris and dust on horizontal surfaces and at points of contact with vertical surfaces.

Debris arising from usage between cleans.

As required to achieve output specification

2 (a) Damp wipe/wash

Free from impacted debris, dust, cobwebs and removable stains. Uniform appearance. Dry.

Build up of impacted debris and dust on vertical surfaces and at points of contact with horizontal surfaces. Removable stains, smears.

Debris, dust and stains arising from usage between cleans.

As required to achieve output specification

3 Polish

Dry and free from removable stains, spillages and debris. Has bright even sheen.

Non-uniform appearance, build up of removable stains, spillages, loose debris, marks and excess polish.

Debris and marks arising from usage between cleans.

Once per week – office areas only.

SANITARY FITTINGS

1 Damp wipe/wash

Free from impacted debris, dust, removable stains, body fats and fluids. Uniform appearance. Dry, odour free.

Build up of impacted debris, dust and fats on all surfaces and at points of contact with horizontal surfaces. Removable stains, smears.

Debris, dust and stains arising

Once per day.

2 Deep Clean

Free from impacted debris, dust, removable stains, body fats and fluids, scale and verdigris. Uniform appearance. Dry. Odour free.

Build up of impacted debris, dust, fats, scale and verdigris on all surfaces and at points of contact with other surfaces. Removable stains, smears.

Debris, dust and stains arising from usage between cleans. Residual odour.

Recess work – three times per year – each term end.

ITEM NO.

ACTIVITY

FREQUENCY

1.

2.

3.

4.

5.

6.

7.

RECESS CLEANING

Wash and Wipe Dry all desks, chairs, tables and benches – each half term and term end.

Wash and Wipe Dry all other furniture, fixtures and fittings in room – each term end.

Damp Wipe all Walls, internal glazed areas and doors – floor to ceiling – summer recess.

Dust/Wipe all porous/semi-porous surfaces – floor to ceiling – summer recess.

Curtains/Blinds, vacuum clean insitu (Summer)

Wash waste bins – inside and out – summer recess.

Strip one layer (coat) of polish from hard floor areas and re-apply one coat (Easter).

6 x per year

3 x per year

1 x per year

1 x per year

1 x per year

1 x per year

1 x per year

Description

Response Requirement

S

Matters giving rise to health and safety or security risk.

Respond and institute at least an interim solution according to an assessment of the risk within one hour of notification, or detection by the Provider. Permanent resolution of health and safety or security issues to be achieved within 5 school days of notification, or detection by the Provider.

H

Matters that prevent or severely inhibit the School from conduction its normal operations in priority 1 periods.

Respond and implement at least an interim solution within 2 hours of notification, or detection by the Provider. Permanent rectification to be implemented within 5 school days of notification, or detection by the Provider.

M

Matters that impinge on the proper working of the School in relation to all its users.

Respond and implement at least an interim solution within 1 school day of notification, or detection by the Provider. Permanent rectification to be implemented within 10 school days of notification, or detection by the Provider. Failure to do so becomes an H priority.

L

Matters of a routine nature.

Rectify within 10 days of notification, or detection by the Provider. Failure to do so becomes an H priority.

Cleaning

Priority

General

Removal of loose debris from furniture, furnishings, fixtures and fittings, door fittings, pipes and radiators in accordance with the Output Specification.

M

Impacted soil and traces of cleaning agent are to be removed.

H

Stains and graffiti that are not removable by cleaning are to be reported to the head teacher within two hours. Graffiti that is not removable by cleaning are to be painted over if so requested by the head teacher within four hours of request if offensive or 5 school days otherwise.

H

After being cleaned, internal glazed areas including display cases and pictures in frames, are left in a clean, dry, smear finger mark and streak free condition.

M

Hard Floors

Hard surfaces and scrubbed floors to be in accordance with the Output Specification.

H

Burnished/polished floors to be in accordance with Table in the Output Specification.

M

After being cleaned, sports facilities floors are to be free of grass and mud.

M

Soft Floors

Soft floors to be in accordance with the Output Specification.

M

Vertical and High Level Surfaces

Vertical and high level surfaces to be in accordance with the Output Specification.

M

After being cleaned internal and external windows to be are left in a clean, dry, smear finger mark and streak free condition.

M

Furniture, Fixtures and Fittings

Furniture, fixtures and fittings to be left in accordance with Table

M

After cleaning, specialist furniture and equipment, including large musical instruments, safety appliances and technological equipment are to be dust free, unless particular instructions have been given.

M

Workbenches are to be cleared of shavings and similar material.

M

Telephones are to be in a clean and hygienic condition.

H

Mirrors are to be smear free immediately after cleaning.

M

Kitchen equipment is to be kept clean, grease free and sanitary.

M

After cleaning, all black/whiteboards are to be free of chalk and marker residue, unless otherwise instructed.

M

Blinds and curtains are to be cleared of dust and soilage.

M

Sanitary Fittings

Sanitary fittings to be left in accordance with Table the Output Specification.

H

Check of toilet cleanliness and supply provision at periods during the day as agreed with the head teacher.

H

Waste outlets and overflows are to be cleared of soilage and debris to avoid blockages.

H

Reactive Cleaning and Provision of Supplies

The Provider is to provide a reactive cleaning and supply provision as follows:

All events that require a cleaning service and which are of an extremely urgent nature, life threatening situations and severe disruption or distress to pupils, visitors or staff shall be completed, contained or made safe on first attendance at site following call-out, within one hour of call-out during core hours

S

All events that require a cleaning service and which are disruptive or create hazards shall be attended to within 2 hours. All shortfalls in sanitary facilities supplies shall be made good within 2 hours during core hours.

H