Talking Points for External Stakeholders
How will Transformation affect the community?
As we work to keep children with their parents/caregivers through family arrangements and in-home safety plans we will be accessing community groups and increasing families’ safety nets through coordination of involvement. Children will experience less separation from their schools, churches, activities, etc., as we will be working to keep them in their home environment as much as possible.
How will transformation affect our staff?
The hiring process will be far more discerning in selecting individuals who are a good fit with DCF and Florida Safety Decision Making Methodology. There may be some staff turnover early in the Transformation due to a lack of buy-in with the changes. However, in the long run turnover will actually decrease. Staff will experience a greater sense of job satisfaction as their skills increase, their decisions are supported by management, and they see the benefits to the families we serve.
How will transformation make a difference?
Transformation will affect each step of the child protection process. The Family functioning Assessment will house all pertinent information on a family. It will be in one place and not all over. Families will receive more targeted services addressing underlying issues treating the person not the incident. The amount of subsequent reporting once the Department is involved will decrease. This will increase the level of success with the Department and stakeholders have in assisting families.
What is the transformation education plan?
Transformation education kicked off in March 2013 with the training of 42 Super Safety Practice Experts. These individuals are the "go to’s" for all things Transformation. They have the most in-depth knowledge and are available across the state to assist staff. Also, 200 Safety Practice Experts are currently being trained and will be extremely well-versed in the Florida Decision Making Methodology (FSDDM) as well as the FSFN changes that support Transformation.
All of these Experts are being trained prior to front-line supervisors and staff so as to be able to help as the front line is trained. FDDM education for front-line individuals starts with web-based training prior to classroom training. These short modules lay down a critical foundation for the classroom education.
Supervisors will receive eight days of classroom training in June; Counselors and Investigators follow in Aug. It's important to note that Transformation doesn't occur in the classroom!
To be sure, the tenets of the Florida Safety Decision Making Methodology will be laid out in the classroom, and then modeled in the field by Supervisors, Field Specialists, etc. Interaction between the Supervisor and Investigators and Counselors is fundamental to achieving Transformation. But it doesn't become a cultural shift without:
--practice-practice-practice
--Supervisor coaching and mentoring
--the Courts evolving to embrace Transformation
--enhanced interactions between Department agents and the families we serve.
What is the Child Protection Transformation Project?
A collaboration between the Department of Children and Families, Community Based Care and local public - private partnerships to create a world class social services delivery system to Florida’s children.
Introduces a common methodology for how we interact with families, team with experts and make critical decisions from initial call to reunification.
Integration of two national best practice models supported by:
ACTION for Child Protection www.actionchildprotection.org
The Children’s Research Center www.nccd-crc.org
–Hotline
–Investigations
–Ongoing Case Management
The solution:
Improve case transfer processes from hotline intake through investigations to service delivery by:
Transforming the Florida Abuse Hotline to a Command Center
Implementing family centered practice built on a safety model
Establishing improved agreements and collaboration practices with our partners.
What are we trying to solve?
Currently we have a system that measures success based on compliance and numbers rather than gauging the degree of behavioral changes.
There is a 37% turnover rate for CPIS and a 55% re-investigation rate and that is important data that tells us we need to change our mentality and the way we are doing work.
Transformation will address any factioning that may exist in our workforce and will focus on helping families and not having them re-enter the system in the future.
What makes this transformation different from prior Department of Children and Families (DCF) change efforts?
It’s a complete cultural shift across the broad spectrum of delivering child safety services. The emphasis is on empowering staff not adding tasks. Transformation is to support of the efforts of our internal clients and to advance their skill sets, knowledge, and career projector.
At a glance, what are the main operational changes in Transformation?
Hotline Command center-They will gather more pertinent information and determine whether a call will be accepted. Background checks and prior history will be assessed before sending it to the CPI units.
CPIs will be trained on how to better connect with families and elicit information leading to the underlying problems of why this family is in crisis.
In case management, this is a shift from a compliance-based model, where strict case plan adherence dictates when children are returned, to a behavioral based model. Children can be reunified at the quickest possible pace for their safety while the needs of the family are continuing to be addressed through services.
At a glance, what outcomes are expected as a result of Transformation?
Gathering of adequate information to determine present danger and impending danger, child vulnerabilities, and caregiver protective capacities.
Improved critical thinking skills
Improved involvement with all families and experts and shared decision making.
Increased hands on supervision, coaching and mentoring.
Improved and consistent decisions across the state, and improved and consistent case transfer expectations.
Improved child and family functioning assessments, safety plans, and case plans.
What is the one thing you want me to understand about Transformation?
Transformation is all about us a Department working more efficiently and effectively, not harder. We put our hearts and souls into this work. Transformation is helping us realize more positive results.
This seems like a very big change in how we work; how much training will be given?
Employees and providers can expect to receive training, reinforcement, and coaching-related announcements from regional contacts as usual.
The community will also receive education and training.
Questions about transformation can be sent to a specific email address set up:
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