SUMMARY OF COMPLAINTS THIS TEMPLATE IS INTENDED FOR USE

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COOPERATIVE EDUCATION SUMMARY OF FORMS LOCATION STUDENT
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SUMMARY OF COMPLAINTS THIS TEMPLATE IS INTENDED FOR USE


Summary of complaints


This template is intended for use as a brief record of any complaints that have been made about you or your team during the last appraisal year. It is how you dealt with the complaint, rather than the number, that should be the focus of discussion at your appraisal. The intention is that you discuss each complaint with your appraiser, and talk about any learning there may be for you, your colleagues or the organisation. Complaints should be summarised and anonymised before they are included in this document. Complete a new row for each complaint (expand the table as required).


Date of complaint

Nature of complaint

Was the complaint about:

  • You

  • A member of your team

  • Your unit or organisation

Issues arising

Give a brief summary of the issues arising within the complaint

How was it resolved

What follow-up action did you undertake to address the issues raised in the complaint?

Relevant practice change/learning

Will your personal practice change as a result of the complaint?

Did this activity lead to an objective in your PDP?



























SUMMARY OF COMPLAINTS THIS TEMPLATE IS INTENDED FOR USE

© Faculty of Public Health 2016



HEADLINE SUMMARY AND AGREED ACTION POINTS OF OLD
NAME DATE BURRITO SUMMARY TOPIC SENTENCE
ORGANIZATIONAL STRATEGIC PLANNING SUMMARY THREE OPTIONS OPTION


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