WEST OAK SURGERY 2016 PATIENT SURVEY ACTION PLAN FOLLOWING

{DATE} ELECTIVE SURGERY RESPONSE {PHYSICIANS OR AUTHORIZED NURSE PRACTITIONERS
STUDY PARTICIPANT INITIALS HOSPITAL FOR SPECIAL SURGERY 535
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1119 SOUTH HERMITAGE SURGERY SOUTH HERMITAGE BELLE VUE SHREWSBURY
1347 ORAL CAT ANGIOPLASTY OR SURGERY FOR MULTIVESSEL CORONARY
19 AORTIC STENOSIS AND NONCARDIAC SURGERY A SYSTEMATIC REVIEW

Patient Experience 5 - Action Plan for 06/07 Patient Survey

WEST OAK SURGERY




2016 Patient Survey Action Plan

Following IPOS Mori Survey 2016 , NHS choices feedback and patient suggestions to the practice

1. Priorities









































2. Description of the ways that the practice will report findings of the survey to the patients –



















3. Plans for achieving the priorities –



Action to be completed



Lead Person


Time Frame/Action required


Continue to work on improving time waiting in the surgery

Deborah Rattray Practice Manager


3 months

Review waiting times and methods to book longer appointments for complex patients.

Ensure Nurse appointments are booked for the correct procedure and time required

Continue to work on improving patient chance of seeing a GP of their choice.

Deborah Rattray Practice Manager



3 months

Review demand and appointment availability

Engage with the PPG and promote the membership of the group


Deborah Rattray Practice Manager


3 months

Regular meetings and promote the PPG through practice notice board and website

Change of meeting time to encourage the working and younger population.


Keep patients informed with regard to Practice recruitment and development

Deborah Rattray Practice Manager


3 months

Via Practice noticeboard and website and flyers/ information sheets


Review radio channel for an easy listening channel

Deborah Rattray Practice Manager

3 months

Immediate station changed to smooth radio

Signs and Information on how to offer patients the ability to discuss things at reception privately

Deborah Rattray Practice Manager

Immediate,

Signs in reception


Promotion of accessible information standard via patient forms and staff training

Deborah Rattray Practice Manager


2 months

Forms in reception

Staff training



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Completed by Deborah Rattray September 2016

Review December 2016



ompleted September 2016 Deborah Rattray

Review December 2016


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Tags: action plan, – action, survey, following, action, surgery, patient