Reporting Freight Damage
If you receive a railcar with damage to lading, please document the damage with pictures and notify Norfolk Southern as soon as possible by submitting a Damage Notification Form. The Damage Notification Form can be submitted online through the NS customer portal, Access NS (https://www2.nscorp.com/Access NS). Access NS is a powerful tool that will allow NS and our customers to partner together to create loading solutions.
Some of the many benefits of our online Notification Form:
Damage Prevention Supervisors are informed within 24hrs of a submittal
Notification data is stored for analysis and damage trending
Easy comparisons across multiple locations and traffic lanes
Customizable reports tailored to your needs
Multiple supporting documents can be uploaded (Word, Excel, JPEG, GIF etc.)
When damage or shortage is found in an Intermodal shipment, follow the instructions outlined in Norfolk Southern Intermodal Rules Circular # 2, Section 8.
In all instances when damage is found, it is helpful if digital photos are taken as a means of verification.
Photos should include:
Lading condition upon arrival; pictures of the damaged lading while in the railcar and pictures of the lading from the doorway of the railcar.
Other photos to substantiate damage to containers/product remaining intact in lading to include full view of lading in ends of railcar or trailer/container.
Each person submitting a damage notification must register with Access NS. If you are already using Access NS for Pacesetter or railcar tracing, simply click “Damage Notification” on the menu screen to start the notification process.
Please note that the submission of a damage notification form does not constitute the filing of a lading loss claim and it is not a substitute for the same.
Website: www2.nscorp.com/accessNS/
Email: [email protected]
Phone: 1-800-742-6313
Rev
09/2012
15 REPORTING FOR PUBLIC SECTOR AGENCIES A STAKEHOLDER MODEL
1512 REPORTING NOTICE REGARDING REQUIREMENTS FOR SUBRECIPIENT DUNSCCR REGISTRATION
15A NCAC 05H 1619 NOTIFICATION AND REPORTING REQUIREMENTS FOR
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