TEST RESULTS POLICY WHEN DO RESULTS COME BACK? WHEN

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Test Results Policy



When do results come back?

When we order blood tests or radiological (X-ray/ultrasound) investigations these results are usually sent directly to us electronically or by fax.

Labtests turn-around time is about a day or two for most tests. Some tests are resent to Labplus in Auckland Hospital and usually take more time.

Private / ACC radiological (X-ray/ultrasound) investigations should be reported by a day or two. Hospital results done in the public system may take up to a week to be returned to us.



Will I be informed if the tests are normal?

We try our very best to keep you fully informed of any and all results, be they normal or abnormal.

You may be notified with a phone call or SMS, or you may be asked to come in for a review if the tests are abnormal so that we can decide together on a plan going forward.

You should hear from us within a week of any test that is done for you, and if you don’t, do give us a call and enquire from our nurse.

For patient confidentiality, it is not our usual policy to send results to an email address or fax number. However if you have any special situations such as you are going overseas, do inform us in advance and we will get the lab to copy results to your email address.



What if I am a Casual Patient?

If you are a casual patient who is not enrolled with us, we will enquire when ordering tests for you, if you would prefer a copy of the results to be sent through to the GP you are enrolled with.



I received a voice message or a text about results, do I start to worry?

Don’t panic! We tried to get hold of you but were simply unable to do so. Call us back and we will tell you why we called you. Remember, we inform you of all results, normal or abnormal.



Can I ask for tests on behalf of for my adult relatives?

Patient confidentiality and privacy rights are paramount to us.

We can only order tests for any patient after discussion with the patient themselves and with their verbal consent if they are above 18 years of age or with the verbal consent of the parent or legal guardian if the patient is under 18 years of age.

We cannot order a test for a patient at the behest of a relative or parent with a child above 18 years old without talking to the patient first.

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